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37 Anderson St Cairns, QLD 4870 | 07 4080 2000
37 Anderson St Cairns, QLD 4870 | 07 4080 2000
About Us

About Us

 We specialise in Audio Visual Systems, Document Solutions and Information Technology, servicing all of North Queensland, from Thursday Island and Torres Strait Outer Islands to Weipa, from Cooktown across to the Gulf region - Normanton, Burketown, and Karumba - to Gove, Mt. Isa and down the coast to Mackay. Plus further individual locations spotted around Australia.

Our Industries

OUR QUALITY OBJECTIVES

For our Customers:

  • Develop strong, mutually beneficial relationships
  • Provide high quality products at a competitive price
  • Deliver products and services in a timely manner

For our Employees:

  • Provide long-term career paths and opportunities
  • Give clear responsibilities and methods of work
  • Provide fair remuneration based on skills and effort
  • Ensure a safe work environment
  • Foster a positive and co-operative work environment
  • Enable all employees to share in company success

For our Company:

  • Sustain a professional market profile
  • Maintain a reputation for excellence in services, projects and people
  • Build on our reputation for performance and fair dealing
  • Manage the improvement of services and products through regular reviews of activities
  • Maintain acceptable levels of profitability
  • Ensure social and environmental consciousness
  • Cultivate repeat clientele

For our Community:

  • Be good citizens and promote well-being
  • Invest in local support and local business

Our Service Guarantee

We Can Help

We can provide support on a wide range of products and brands. From IT equipment, projectors, speakers, shredders and laminators to wide format printers, multifunction device and more!

Response Times

With rapid response times, we aim to get you up and running as soon as possible. This is part of our commitment to giving our customers unmatched service.

First Time Fix

Our target is to fix more than 90% of all service calls on the first visit. To make this possible, every technician carries a vast amount of stock which is replenished regularly. 

Knowledge

We are committed to comprehensive training programs which involves regular assessments to keep the team's knowledge up to date on new models and software.

Experience

Our average technician has 10 years of experience in the field, over a number of brands, so you can rest assured that your print devices are in safe hands.

Remote Support

Our unique remote support service allows us to check the status of your Kyocera devices 24 hours a day. It enables us to view jam and error logs, toner levels and usage, upgrade firmware and adjust settings.

Service Areas

Service Areas

Our service support is delivered in person across all of Tropical North Queensland. From Mackay, Townsville, Cairns, north to Cooktown, Cape York and the Torres Straits and West to Croydon, Normanton, Burketown and Mt Isa. 

Explore
Employment Opportunities

Employment Opportunities

Our diverse workforce is the key strength of our company, and we value diversity and inclusion and create a safe and inclusive environment, where people are treated equally and are free from all forms of discrimination. We encourage applications from those who bring diversity to the workplace.

So, whoever you are, if you’re skilled and actively support our purpose and values you would be welcomed. Evolve advertises current job opportunities through our WebsiteFacebookLinkedIn, and Jora.

If you are interested in exploring an opportunity outside of advertised roles, please email your resume and cover letter to hr@evolvecairns.com.au

Open Positions

Evolve Equipment Management are the proud sponsors of:

Customer Testimonials

SERVICE WITH A SMILE

Just wished to say THANK YOU for the kind, friendly service with a smile you provided to myself last Friday regarding my Brother Printer.
You were professional, but friendly and provided great service with a smile and happy disposition.

2024

Thank you for the very skilled, professional and dedicated work that Stuart and your team have undertaken. Very much appreciated.

2023

We had Kyle assist with a port-forwarding issue relating to a camera installation at short notive and was incredibly helpful and knowledgeable. Could not recommend any higher.

2023

Please let Brie (reception) know that she has the most outstanding customer service. She is prompt, very helpful and very welcoming for a young person.

2023

Thanks heaps, the service was fast and efficient and we are really happy with the product and support.

2023

Daniel is always so easy to talk to about our issues and this time he came with a coffee - winner winner!

2023

Thanks to Gary (service technician) for his efficient customer response and support, with a practical attitude that we saw our issues sorted and we were back working in a flash. Well done Evolve!

2023

Laurence, Marcel and the team at Evolve are very responsive and go above and beyond to resolve any IT issues. Their service is reliably consistent. I would strongly recommend them to any business.

2023

Wow, you've gone above and beyond here Brie, thank you! Next time I'm going past I'll drop in with a beer for you. Thanks heaps!

2022

Matt & the team provided us with a high-quality IT system. They were able to change over our entire, out-of-date IT system to a new modern style with a new hardware. They set up our 2 offices in different locations and improved our backup system that can be operated remotely. Evolve worked well with our local staff to make the transition from old to new seamless. Prompt support. Highly recommend.

2022

The team at Evolve Equipment Management ("EEM") lead on the front foot by the proactive directors, is an example of how businesses should be operated and their dealings with customers. I have been using EEM for nearly 20 years and, as i am extremely particular with whom i deal with whether its clients or suppliers, EEM have been really wonderful in providing me with top notch customer service. EEM is a must for all your office equipment needs and back up service.

2021

Our business has used Evolve management services for 6 years, from printing to computer and software upgrade and replacement, in this time we have found them to be an effective and professional source of keeping our technology service functioning well - I would and have recommended their services to other businesses in and around our local area.

2020

Always helpful & friendly service. Highly recommend Evolve... they know the meaning of customer service! Thank you.

2019

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