Reliable Business Technology Support in Cairns & Far North Queensland

You can log an AV, IT, print or phone support job directly through the links on this page, just choose the appropriate job type and fill in your details.

Our support team operates Monday–Friday, 8:30 am–5:00 pm AEST.

Yes, we provide secure remote support for many IT and print issues, saving time and helping you get back up and running fast.

We provide support for businesses throughout Cairns, Townsville and Far North Queensland, including Port Douglas, Atherton Tablelands, Innisfail, Thursday Island, Weipa, Cape York, Normanton, Mount Isa, Mackay and surrounding regional communities. Our team can deliver on‑site services or remote assistance depending on your location and needs.

Yes, while we’re based in Cairns, we support organisations throughout North Queensland and beyond, with both remote help and scheduled on‑site visits where required. Check out our service areas: https://evolvecairns.com.au/pages/service-areas

We support a wide range of technology solutions including:

• IT and Managed IT Services – network support, cybersecurity, backups, helpdesk support, and proactive system maintenance.

• Document Solutions & Managed Print Services – printer fleets, document workflows, toner management and fleet optimisation.

• Audio Visual & Video Conferencing Systems – AV design, installation and support for meeting spaces.

• IP Business Telephony – VoIP phone systems and communications tailored for business needs across FNQ.

We support a broad range of industries including education, healthcare, government, finance, legal, construction, hospitality, retail, not‑for‑profit and corporate services, helping each organisation stay productive and connected with tailored technology solutions.

We provide support, servicing and warranty repairs for a wide range of IT hardware and office devices. As authorised warranty agents we specialise in brands such as Kyocera, Epson, Brother and OKI for printers, as well as comprehensive IT device support and maintenance. We can also offer support for other brands.

Once a support job is logged you will be sent a job number via email. Our team will assess the issue, determine whether it can be resolved remotely or onsite, and then provide a timeframe for resolution, keeping you updated throughout the process.

We support a wide range of audio visual equipment including projectors, interactive panels, touch screens, video conferencing systems, classroom displays, meeting room AV systems, speakers, and control equipment. We provide support, servicing, installation, and troubleshooting for business, education, and government customers across North Queensland and Far North Queensland.

Yes, we diagnose, service, and repair many types of projectors. As an authorised service agent for Epson, we can complete warranty and non-warranty repairs using genuine parts and approved procedures.

Check that the power cable is connected, the power point is on, and the remote or control panel is working. If the projector shows warning lights or error messages, turn it off and log a support request so we can inspect the unit safely.

In many cases yes. We can inspect older equipment and advise whether repair, maintenance, or replacement is the best option.

Projector lamps have a limited life and will show a warning when they need replacement. Continuing to use the projector may cause the lamp to fail completely. We can supply and install genuine replacement lamps and reset the system safely.

Yes, we supply, install, and support interactive displays for schools, training rooms, and meeting spaces. As a CommBox and Promethean Partner for North Queensland and Far North Queensland, we can provide expert advice, installation, and ongoing support.

We design, install, and support complete audio visual systems for a variety of spaces, including meeting rooms, classrooms, training rooms, auditoriums, conference centres, boardrooms, and public presentation areas. Our services cover projectors, interactive panels, video conferencing equipment, speakers, microphones, sound systems, digital signage, and wireless presentation solutions. Whether you need a small collaboration setup or a large-scale AV integration, we ensure your system is fully functional, user-friendly, and tailored to your space.

Easy, simply select the above 'Log an AV Job' button which will take you to complete an online form. This is then automatically entered into our job management system and one of our AV Technicians will be in touch to assist with your job.

DO NOT click on links or open attachments if the email looks unusual. Contact us so we can check if it is safe. Cybersecurity threats often start with phishing emails, so it’s always best to check.

Try restarting your computer first, as this clears temporary files and background processes. If the problem continues, check that updates have been installed and close any programs you are not using. If the issue keeps happening, log a job so we can investigate further.

Check that your network cable or Wi-Fi is connected, and try restarting your modem and computer. If other users in your office also have no connection, the issue may be with the network or internet provider. If you are unsure, log a support job and we can check it for you.

1/ Check that the cord or wireless receiver is connected properly.

2/ Unplug and reconnecting the device

3/ Restart your computer.

3/ Replace the batteries.

If the problem continues, log a job.

Before logging a job, try restarting your computer, checking cables are connected, and making sure your internet is working. If the problem continues, submit a support job and our team will assist.

Easy, simply select the above 'Log an IT Job' button which will take you to complete an online form. This is then automatically entered into our job management system and one of our IT Technicians will be in touch to assist with your job.

We support hardware and software troubleshooting, network issues, device connectivity, cybersecurity alerts, backups and disaster recovery support, and more.

Our managed IT Services includes proactive network monitoring, system maintenance and patching, cybersecurity protections, backups, helpdesk access, and performance optimisation.

Yes, we manage IT environments across multiple sites, ensuring consistent support, security policies, and network integrity for each location.

Regular updates are important to keep your computer secure, stable, and running efficiently. Updates often include security patches to protect against viruses and cyber threats, bug fixes to resolve known problems, and performance improvements to keep software working properly. With our Managed IT Services, updates can be monitored and installed automatically to help keep your business systems secure, compliant, and running without interruption.

Regular updates, strong passwords, antivirus protection, backups, and proactive monitoring all help prevent issues. Our Managed IT Services are designed to keep your systems running reliably and securely.

We support a wide range of office printing devices, including Kyocera, Epson, Brother, and OKI printers and multifunction devices. Our services cover installation, maintenance, troubleshooting, and warranty repairs. We provide support for small offices, large fleets, and multi-location businesses across Cairns and Far North Queensland.

Using genuine consumables ensures consistent print quality, prolongs the life of your printer, maintains warranty coverage, and reduces the likelihood of jams or hardware issues.

Using non-genuine or third-party ink or toner can affect your printer’s warranty. Many manufacturers, including Kyocera and Epson, require the use of genuine consumables to maintain warranty coverage. Non-genuine products may cause print quality issues, jams, or damage to the printer that are not covered under warranty. For peace of mind and reliable performance, we recommend using genuine ink or toner, which we can supply as part of our Managed Print Services.

Connection issues can occur if the printer is not properly connected to your network, the drivers are outdated, or the IP address has changed. Try restarting both your computer and printer, check cables or Wi-Fi, and ensure the printer is set as the default device. If it still doesn’t connect, log a job and we can troubleshoot the network or device remotely or onsite.

Paper jams are usually caused by incorrect paper type, misaligned sheets, worn rollers, or debris inside the printer. It could also be caused by humid weather. Always use recommended paper, load it correctly, and keep the printer clean. If you have been experiencing high humidity, open a fresh ream of paper. If you are still experiencing issues, log a job.

Yes, we manage multi-device fleets for businesses, including monitoring toner, scheduling maintenance, and troubleshooting both onsite and remotely. This helps keep all your devices running efficiently.

Yes, as part of Managed Print Services, we monitor toner levels, deliver replacements on schedule, and ensure your devices always have the supplies they need, reducing downtime and keeping printing costs under control. We also supply all brands of consumables such as drums, waste toners etc which may not be covered under a MPS.

Scanning to email errors often occur when the printer is unable to connect to your email server. Common causes include incorrect email settings, outdated firmware, network issues, or restrictions from your Internet Service Provider (ISP). Some ISPs block outgoing email ports for security reasons, which can prevent your printer from sending scans.