Business Environment
ISO 9001:2015 Quality Management System Scope
The Quality
Management System of Evolve Equipment Management covers the provision of encompassing sales, supply, installation, configuration, maintenance, repair, warranty services and ongoing support for the following technology solutions:
- Document Solutions
- Audio Visual Solutions
- Information Technology Managed Services
- IP Business Telephony
- Business Equipment
Evolve Equipment Management delivers Future Ready Technology Solutions and related support services to businesses and individuals throughout North Queensland and selected locations across Australia.
Our Area Coverage
Our service support is delivered through a combination of onsite field services and remote technical support, ensuring consistent and reliable service delivery for customers across geographically diverse locations.
Our operational coverage includes Thursday Island and the Torres Strait Outer Islands, Weipa, Cooktown, Cairns and the Far North Queensland region, the Tablelands, Gulf Region including Normanton, Burketown and Karumba, Gove, Mount Isa, Townsville, Mackay, and additional customer locations throughout Australia where contracted services are provided.
Our Industries
Evolve Equipment Management provides technology solutions and ongoing support services to customers across a diverse range of industries, including Government (Local, State and Federal), Education, Health and Aged Care, Mining and Resources, Construction and Infrastructure, Professional Services, Legal and Financial Services, Hospitality and Tourism, Retail and Commercial Businesses, Indigenous Organisations, Not-for-Profit Organisations, Manufacturing and Industrial, and Primary Industries including Agriculture and Fisheries.
Evolve Equipment Management works collaboratively with customers across these industries to understand their requirements, deliver reliable technology solutions and provide ongoing support that meets customer, statutory and regulatory requirements.
Fundamental Core Values
- Responsibility…. To our Customers, To our Team Members, To our external stakeholders and, To the Community
- Interaction…. We should treat those with whom we have dealings as we: ourselves would be expected to be treated
- Teamwork…. We should work together effectively in a positive and co-operative manner. Think “WE” not “I”
- Best Effort…. Each person should do their best in each task undertaken. Every task is important and should be done well. Details matter!
- Integrity…. We must be honest. We must honour our commitments. We must be consistent and fair
Quality Objectives
Evolve is built on a firm commitment to our quality objectives, ensuring the delivery of reliable, service-driven products. To achieve this, we follow these key principles:
Customer Focus: We strive to understand our customers’ needs and provide tailored solutions that add value and build long-term relationships.
Compliance and Standards: We ensure that our products, services, and processes comply with applicable regulations, relevant industry standards, and best practices, including ISO 9001 and other relevant certifications.
Continuous Improvement: We review the QMS System and are dedicated to continuously improving our processes, technologies, and services through regular review. This involves encouraging team member feedback and leveraging data-driven decision-making.
Team Member Involvement: We empower our team members through training, development, and engagement, recognising that a skilled and motivated team is key to maintaining and enhancing quality.
Sustainability: We commit to incorporating sustainable practices in our operations to ensure long-term success and a positive impact on the environment, our community and future generations.
Commitment to Quality
For our Customers:
- Cultivate and sustain long term, mutually beneficial relationships
- Deliver industry compliant products and services with responsive support
- Fulfill all contractual commitments
- Proactively adapt to changing customer needs
For our Team Members:
- Provide long-term career paths and opportunities
- Give clear responsibilities and methods of work
- Provide fair remuneration based on skills and effort
- Ensure a safe work environment
- Foster a positive and co-operative work environment
- Enable all team members to share in company success
For our Company:
- Sustain and uphold a professional market presence
- Implement and operate a compliant QMS which meets the requirements with AS/NZS ISO 9001:2015
- Enhance our reputation for performance and Integrity
- Regularly review and refine business values and objectives
- Achieve sustainable profitability
- Promote social and environmental responsibility
- Encourage customer loyalty
For our Community:
- Be good citizens and promote well-being
- Invest in local support and local business
For our Suppliers:
- Communicate openly and promptly
- Honor contractual obligations and payment terms
- Foster a fair, mutually beneficial partnership
For our Regulators:
- Ensure compliance with all applicable statutory and regulatory
- Collaboration with suppliers to maintain a supply chain that fosters quality and innovation
- Uphold ethical business practices ensuring integrity in all interactions
