Our Business Environment
At Evolve Equipment Management we provide Future Ready Integrated Technologies We offer the following products and service to our clients:
- Document Solutions
- Audio Visual
- Information Technology
- IP Business Telephony (Still implementing)
- Business Equipment
Evolve covers Sales, Installation, Service, Repair and are the Warranty agent for several leading manufacturers.
Our Area Coverage
Our service support is delivered in person across all of North Queensland, from Thursday Island and Torres Strait Outer Islands to Weipa, from Cooktown across to the Gulf region-Normanton, Burketown, and Kurumba – to Gove, Mt. Isa and down the coast to Mackay. Plus, further individual locations spotted around Australia.
Our Industries
Education, Health, Government, Mining, Legal, Corporate, Finance & Accounting, Media & Telecommunications, Construction, Not-for-profit, Real Estate and Tourism & Hospitality.
Fundamental Core Values
- Responsibility…. To our Customers, To our Team Members, To our external stakeholders and, To the Community
- Interaction…. We should treat those with whom we have dealings as we: ourselves would be expected to be treated
- Teamwork…. We should work together effectively in a positive and co-operative manner.
- Think “WE” not “I”
- Best Effort…. Each person should do their best in each task undertaken. Every task is important and should be done well. Details matter!
- Integrity…. We must be honest. We must honour our commitments. We must be consistent and fair
Quality Objectives
Evolve is built on a firm commitment to our quality objectives, ensuring the delivery of reliable, service-driven products. To achieve this, we follow these key principles:
Customer Focus: We strive to understand our customers’ needs and provide tailored solutions that add value and build long-term relationships.
Compliance and Standards: We ensure that our products, services, and processes comply with applicable regulations, relevant industry standards, and best practices, including ISO 9001 and other relevant certifications.
Continuous Improvement: We review the QMS System and are dedicated to continuously improving our processes, technologies, and services through regular review. This involves encouraging team member feedback and leveraging data-driven decision-making.
Team Member Involvement: We empower our team members through training, development, and engagement, recognising that a skilled and motivated team is key to maintaining and enhancing quality.
Sustainability: We commit to incorporating sustainable practices in our operations to ensure long-term success and a positive impact on the environment, our community and future generations.
Commitment to Quality
For our Customers:
- Cultivate and sustain long term, mutually beneficial relationships
- Deliver industry compliant products and services with responsive support
- Fulfill all contractual commitments
- Proactively adapt to changing customer needs
For our Team Members:
- Provide long-term career paths and opportunities
- Give clear responsibilities and methods of work
- Provide fair remuneration based on skills and effort
- Ensure a safe work environment
- Foster a positive and co-operative work environment
- Enable all team members to share in company success
For our Company:
- Sustain and uphold a professional market presence
- Implement and operate a compliant QMS which meets the requirements with AS/NZS ISO 9001:2015
- Enhance our reputation for performance and Integrity
- Regularly review and refine business values and objectives
- Achieve sustainable profitability
- Promote social and environmental responsibility
- Encourage customer loyalty
For our Community:
- Be good citizens and promote well-being
- Invest in local support and local business
For our Suppliers:
- Communicate openly and promptly
- Honor contractual obligations and payment terms
- Foster a fair, mutually beneficial partnership
For our Regulators:
- Ensure compliance with all applicable statutory and regulatory
- Collaboration with suppliers to maintain a supply chain that fosters quality and innovation Uphold ethical business practices ensuring integrity in all interactions
