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37 Anderson St Cairns, QLD 4870 | 07 4080 2000
37 Anderson St Cairns, QLD 4870 | 07 4080 2000


General FAQs

How do I contact Evolve Equipment Management?

You can reach the team at Evolve by

Phone: 07 4080 2000


or drop into the showroom at 37 Anderson St, Manunda

Or simply fill in the contact form and we will reach out to you!

What are your operating hours?

The Evolve office is open Monday to Friday 8:30am - 5pm.

Do you have a guarantee on your work?

We pride ourselves on the service we offer and we do guarantee our workmanship up to 30 days.

The major components on the machines also have a warranty of 90 days.

Are you an Australian Owned company?

Yes! We are a genuine 100% Australian Owned and Operated company.

Print FAQs

What is Document Solutions?

Document Solutions is the industry term for the output (printing) and input (scanning) of documentation. 

What is the difference between printers and multifunction devices?

Printers do only one thing - print.

Multifunction devices have multiple functions - print, copy, scan and fax*

*As faxes are not as common than they once were, fax units are often optional so be sure to check before buying.

What brands of printers does Evolve service?

Evolve Equipment Management are authorised service and agents for Kyocera, Brother, Epson and Oki.

Although we primarily work on Kyocera, Brother and Epson and OKI devices, we are able assess a wide range of brands and products as our technicians have had training on many other office equipment products.

Please feel free to contact us to find out more information and if we can’t help, then we’ll be sure to point you in the right direction.

What does PPM mean?

PPM is the industry acronym for pages per minute. PPM refers to the print speed of a printer or multifunction device. Print speeds can vary between devices, anywhere from 20ppm up to 90ppm.

What is the difference between inkjet and laser printers?

Inkjet printers use a system where tiny droplets of liquid ink are sprayed onto the paper. These droplets form the characters or images being printed.

Laser printers use a different process. A laser beam is used to form an electrostatic image on a revolving drum. Toner, a powdered ink, is attracted to the charged areas on the drum and is then transferred and fused onto the paper using heat.

There are pros and cons to both from print quality, print speed, cost of ownership and media versatility.

Why should I use genuine cartridges?

1 / For optimum performance we recommend genuine printer toner, which is specially designed for your device. Toner particles of the incorrect size can lead to poor print quality with streaky grey background or ghosting on the page.

2 / Manufacturers of cheap ‘compatible’ cartridges do not participate in any environmental schemes in Australia. All their cartridges go to landfill and our planet is paying a price so please support our participating Brands and buy original cartridges only.

Is my printer in warranty?

Kyocera warranty is 2 years return to base. However there are certain models that do include on-site warranty, please contact us to confirm. 

Brother and Epson devices normally come with 1 year return to base warranty. You will need to bring the device to us to repair. 

If you purchased the device from Evolve, we will be able to let you know if the machine is under warranty. Contact us and quote your machine number. If you don't know how to find your machine number click here. If you purchased your device elsewhere, we will need a copy of the proof of purchase to confirm the purchase date and send away to the manufacturer to claim warranty.

How do I find my printer driver?

Find the latest print drivers in one easy location - here.

Select your brand of device at the bottom of the page which will take you directly to the driver download webpage.

Simply select your model and install.

What is included in a general service?

Our General Service on a print device is far from general with over 15 points covered on our Minimum Call Procedure.

We check the:

  • life of parts
  • jam counts
  • error codes
  • clean feed tyres
  • filters
  • the scanner glass
  • upgrade firmware 
  • address any issues you may have experienced.
What are your labour charges?

Workshop inspection $70 – The machine will be inspected in our workshop and if we are unable to fix the machine in an adequate time limit (normally 30mins) we will quote on parts / extra labour (if required) before proceeding.

Callout and labour fees – This depends on where you are and whether or not the machine is within it’s warranty period. Please feel free to contact the office and we can advise you further.

What do I do with my empty toner and ink cartridges?

Easy - drop your empty/unused toners or full waste toners into Evolve at 37 Anderson St, Manunda!

Evolve is proud to be apart of the Close the Loop 'Cartridges 4 Planet Ark' toner recycling program. Since the launch of Close the Loop back in 2003, they have collected over 38 million cartridges.

Evolve alone recycles over 150kgs of printer cartridges per quarter!


It takes up to 1000 years for a printer cartridge to decompose in a landfill site. Help us divert cartridges from landfill - Start recycling today!

Colours on page are faded or not the right colour

Steps to follow on a Kyocera device:

System Menu > Adjustment/Maintenance and select an option as per below.

  • Laser scanner clean – This will get rid of any dirt/toner on the laser glass
  • Calibration – This brings the colours into alignment
  • Registration > Auto – This process will print out a page with coloured squares on it. Once printed, put the page on the glass face down and press start. The scanner will scan the page and should say completed. If a message says “Cannot Perform” please check the page is correctly placed on the glass as per instructions on the screen.
  • Toner Curve Adjustment – Like the registration process, the machine will print out 3 or 4 pages depending on the model. After each page is printed, place the paper face down on the glass and press start. The machine will then scan each page and print out the next until the process is complete.
  • Calibration – Perform this process once all the steps above are completed to lock in the new settings.

The process above, if completed correctly, should solve your print issues.

If you are still experiencing issues after the laser clean click here to log a job.

My Kyocera is printing white lines/blank lines

Occasionally you may need to run your own cleans to improve the print quality.

System menu > Adjustment/Maintenance> Laser scanner clean.

This option will clean the laser glass inside your print device which maybe the cause of white lines or blank lines on your prints.

If you are still experiencing issues after the laser clean click here to log a job.

Audio Visual FAQs

How do I calibrate my Epson interactive projector?

From the Epson menu. Extended > Easy Interactive Function > Auto Calibration, and follow the on screen instructions.

If finger touch calibration is still out, from the Epson menu. Extended > Easy Interactive Function > Touch Calibration, and follow the on screen instructions.

Is my Epson projector interactrive?

All Epson ultra-short interactive projectors have an ‘’i’’ on the end of the model number. Finger touch models have ‘’9’’ as a middle digit i.e. EB-695Wi.

If you are still unsure, feel free to contact us.

I have no sound from my Epson projector. What can I check?

Epson projectors have 3 options for adjusting the volume. Your PC sound bar, The Epson volume level found on your remote and the master volume dial on the optional Epson SP-02 speakers.

All three need to be at the desired level.

If you are still experiencing issues click here to log a job.

I have no video from my Epson projector. What can I check?

First check what type of cable you have plugged into your projector, then run Source search and select that type from the list. If you are still experiencing issues click hereto log a job.


How do I find my PC or Laptop number?

You will find your Evolve Equipment Management PC number on the outside case of your desktop


on the bottom near the battery on your laptop.

What you will see is a Sticker with the Evolve Equipment Management Logo, contact details and your Machine Number i.e EEM01LAP.

Please quote your machine number any time you call for technical support.

What is Managed IT Services

Managed Services is the industry standard for the packaging of IT maintenanceIT servicingnetwork security and support. This package is called a Managed Service Agreement (MSA).

Managed IT Services generally consist of 6 key elements:

  • Managed Backups
  • Network Security
  • Support
  • Network Performance
  • Proactive Maintenance
  • Control Costs

Check out Managed IT Services or contact us today to find out more.

My computer does not turn on, what do I do now?

First check the computer's power cord to make sure it is completely plugged into the wall socket. If you are using a plug strip, make sure it is completely plugged into the wall socket and that the power switch on the plug strip is turned on.

Some plug strips also have a built-in circuit breaker which usually looks like a black or red button near the power switch. Press the button to reset it and see if that solves the problem.

Alternatively try powering it from a different power point to eliminate the possibility of a tripped circuit or faulty outlet.

If you are still experiencing issues contact us on 07 4080 2000.

My internet is not working

It is not uncommon for a modem or network router to encounter problems that prevent one or more devices from connecting to the network. To help verify this is not the problem, disconnect the power from the back of the modem and router. Once disconnected, wait 10-15 seconds and then reconnect the power. Wait several minutes for the modem and router to reconnect to the Internet, then test the Internet connection on your computer.

If you are still experiencing issues, please contact on 07 4080 2000.

Why do emails go to Spam/Junk/Quarantine?

One of the big reasons that it is getting harder to avoid emails going to spam is that spam filtering has become more rigorous.

Webmail providers are simply cracking down harder on spam emails. However, the filters aren’t 100% accurate, so sometimes legitimate emails caught in spam too.

It was working yesterday, not it has stopped.

IT is a very dynamic environment, software updates (windows patches, drivers, 3rd party Software) can affect the daily running on your computer.

Hardware failure may also attribute to your device not working.

Click here to log a job.

Multi-Factor Authentication (MFA)?

Multi-Factor Authentication, also known as MFA requires users to verify their identity through multiple methods before gaining access to a system, application, or account. The primary purpose of MFA is to add an extra layer of protection beyond a username and password. Typically, MFA involves using two or more of the following authentication factors:

  1. Something You Know: This is usually a password or PIN, which is a piece of information that the user knows.
  2. Something You Have: This can be a physical device, such as a smartphone, security token, or smart card, that the user possesses.
  3. Something You Are: This involves biometric data, such as fingerprints, retina scans, or facial recognition, which identifies the user based on unique physical or behavioral traits.

By combining multiple factors, MFA enhances security, reduces the risk of unauthorised access and enhances overall cybersecurity.

What is MFA important?

Use this text to provide answers for your most commonly asked questions.

How do I find my Machine Number?

How do I find my Machine Number?

In most cases (depending on the machine) you will find your Evolve Equipment Management machine number located on the front of the machine.

Please quote your machine number any time you call for consumables or technical support.

I have lines on my copies and scans but not on my prints

If black streaks or dirt appears in the copies or scans when using the optional document feeder, clean the slit glass with the supplied cleaning cloth.

When using the document processor that features dual scanning, clean the dual scanning unit also.

NOTE: Wipe the slit glasses with the dry accessory cloth. Do not use water, soap or solvents for cleaning.

Use this section for text with html structure.


Remove the cloth from the cleaning cloth department


Open the document processor and wipe the slit glass (a)


Wipe the white guide (b) on the document processor


If you are using the dual scan document processor, open the top cover of the document processor and wipe the glass (scanning unit)


Wipe the white roller


Close the document processor top cover and return the cleaning cloth to the cleaning cloth compartment

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