Our IT Department is currently seeking an experienced IT Technician with a diverse skillset to join us and assist with providing implementation and support of IT Infrastructure services to new and existing clients.
Key Responsibilities
- Provide 2nd and 3rd level technical support to end-users via phone, email, or in-person
- Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices
- Assist end-users with software installation, updates, and usage
- Supporting online and on prem, servers, desktops and applications
- Install, configure, and upgrade computer hardware components such as memory, hard drives, and graphics cards
- Perform routine maintenance and repairs on computer systems
- Inventory management of hardware assets
- Install, configure, and maintain software applications and operating systems
- Ensure software updates, patches, and security protocols are up to date
- Assist with software license management
- Assist in setting up and maintaining local area networks
- Troubleshoot network connectivity issues
- Collaborate with network administrators to ensure network stability and security
- Provide training to end-users on software applications and basic IT procedures
- Create and maintain user guides and documentation
- Implement security best practices to protect client’s data and IT infrastructure
- Monitor and respond to security incidents or breaches
- Remote monitoring of PC’s, servers, routers and switches
- Assist remote users with IT issues and troubleshoot connectivity problems
- Support remote work environments and ensure secure access
- Assist in the selection and procurement of IT equipment and software
- Work with vendors to acquire necessary hardware and software licenses
- Maintain accurate records of hardware and software configurations
- Document support and resolutions for future reference
Requirements
- Completed or currently studying a bachelor’s degree in an IT related discipline (preferred)
- 2+ years’ experience in IT Managed Service on a service/ help desk, network, and end user support
- Certifications and Experience with Microsoft 365 cloud technologies, including Office 365, exchange, SharePoint/One Drive, Intune, and mobile device management
- Experience in Veeam software and Watchguard would be an advantage
- Knowledge with predicting, preventing, detecting, and responding to Cyber and IT Security threats
- Excellent communication and interpersonal skills
- Professional and friendly demeanor
- Strong organisational abilities and attention to detail
- Ability to multitask and work in a fast-paced environment
What We Offer
- Long term secure employment opportunity with a privately locally owned Australian business
- 12% employer superannuation contribution
- A paid day off on your birthday and to volunteer
- Paid time off for the Australian Red Cross Lifeblood group donation program
- Great location (Tropical Far North Queensland)
- An inclusive environment with regular social events
- Opportunity to expand your technical knowledge and experience and develop solid industry skills
- Opportunity for a variety of experiences including remote location travel
- Supportive and friendly team environment
