IT Service Technician

$85,000 to $90,000 on offer based on experience level.

5 Day week (Monday to Friday) No Public Holidays.

Evolve is a strong company and our objective is to maintain and expand our market leadership. At Evolve we are about delivering seamless technology solutions to clients.

Our IT Department is currently seeking an experienced IT Technician with a diverse skillset to join us and assist with providing implementation and support of IT Infrastructure services to new and existing clients.

Technical Support:

• Provide 2nd and 3rd level technical support to end-users via phone, email, or in-person
• Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices
• Assist end-users with software installation, updates, and usage
• Supporting online and on prem, servers, desktops and applications

Hardware Maintenance:

• Install, configure, and upgrade computer hardware components such as memory, hard drives, and graphics cards
• Perform routine maintenance and repairs on computer systems
• Inventory management of hardware assets

Software Management:

• Install, configure, and maintain software applications and operating systems
• Ensure software updates, patches, and security protocols are up to date
• Assist with software license management

Network Support:

• Assist in setting up and maintaining local area networks
• Troubleshoot network connectivity issues
• Collaborate with network administrators to ensure network stability and security

User Training:

• Provide training to end-users on software applications and basic IT procedures
• Create and maintain user guides and documentation

Security and Data Protection:

• Implement security best practices to protect client’s data and IT infrastructure
• Monitor and respond to security incidents or breaches

Remote Support:

• Remote monitoring of PC’s, servers, routers and switches
• Assist remote users with IT issues and troubleshoot connectivity problems
• Support remote work environments and ensure secure access
  

Hardware and Software Procurement:

• Assist in the selection and procurement of IT equipment and software
• Work with vendors to acquire necessary hardware and software licenses

IT Documentation:

• Maintain accurate records of hardware and software configurations
• Document support and resolutions for future reference
  

• Completed or currently studying a bachelor’s degree in an IT related discipline (preferred)
• 2+ years’ experience in IT Managed Service on a service/ help desk, network, and end user support
• Certifications and Experience with Microsoft 365 cloud technologies, including Office 365, exchange, SharePoint/One Drive, Intune, and mobile device management
• Experience in Veeam software and Watchguard would be an advantage
• Knowledge with predicting, preventing, detecting, and responding to Cyber and IT Security threats

• Long term secure employment opportunity with a privately locally owned Australian business
• 12% employer superannuation contribution
• A paid day off on your birthday and to volunteer
• Paid time off for the Australian Red Cross Lifeblood group donation program
• Getting in and laughing with a cracking bunch of legends
• Great location (Tropical Far North Queensland)
• Safe and secure working environment
• An inclusive environment with regular social events (because it’s got to be fun!)
• Opportunity to expand your technical knowledge and experience and develop solid industry skills
• Opportunity for a variety of experiences including remote location travel
  

The applicant must be located in Cairns as operations work out of Cairns Office.

Only applicants looking for a solid long-term position need apply

The preferred candidate will need to undergo a police check, have authority to work in Australia, a Working with Children Blue Card and must have a current QLD drivers licence.

Click on Apply Now to submit application Resume and Cover Letter.

Due to the high volume of response, only applicants who closely match the criteria will be contacted.