GENERAL
What areas does Evolve Equipment Management service?
Evolve proudly supports businesses across Cairns, and surrounding suburbs including Edmonton, Manunda, Earlville, Portsmith, Smithfield and more. We also service regional towns throughout Far North Queensland, offering reliable IT, print, IP Phones and AV solutions wherever your business operates.
Do you provide on-site support in Cairns?
Yes. Our technicians deliver prompt on-site assistance for managed print, IT services, audio-visual installations, and system maintenance. As an Authorised Kyocera Dealer, we ensure quick response times and dependable service throughout the region.
What industries does Evolve cater to?
We work with industries such as finance, healthcare, education, hospitality, construction, retail, government, real estate, legal, tourism, not-for-profit and professional services. Our scalable technology solutions improve efficiency, communication, and business performance.
Can you manage more than one service for my business?
Absolutely. Evolve specialises in fully integrated technology solutions, combining managed print, IT support, document management, and business telephony into one seamless system designed for regional operations.
How can I get started with Evolve Equipment Management?
Simply contact our team on 07 4080 2000 to book a consultation, or request a call back! We’ll assess your current systems, recommend improvements, and provide a tailored solution that fits your business needs and budget.
Can I switch to Evolve if I already have a provider?
Yes! Switching to Evolve is a simple, well-managed process. Our team coordinates everything, from reviewing your existing agreements to setting up your new systems and training your team. We make sure the move is seamless, with minimal disruption to your day-to-day operations.
Can Evolve handle multiple locations or departments?
Yes. Evolve specialises in supporting both single-site and multi-location businesses. We standardise your equipment, environment, and support processes so every location receives consistent service and cost transparency.
AUDIO VISUAL & VIDEO CONFERENCING
What types of AV products do you supply?
We provide a range of AV products for Cairns businesses, including projectors, interactive panels, LED screens, TVs video conferencing cameras, microphones, speakers, and control systems.
Who can benefit from your AV and video conferencing services?
Great question! Organisations across Cairns and Far North Queensland can benefit from our AV and video conferencing solutions. This includes corporate offices, education spaces (universities, early learning etc), healthcare facilities, government organisations, retail and hospitality venues, and any business that needs reliable, high-quality audio visual systems for meetings, presentations, or training. Our team designs solutions tailored to each industry’s specific needs to maximise productivity and collaboration.
What video conferencing solutions do you offer?
We supply and install complete video conferencing systems, including cameras, microphones, speakers, screens, and software integration for platforms such as Microsoft Teams, Zoom, and Google Meet.
What is an interactive panel and how is it used?
An interactive panel is a touchscreen display that allows teams to write, draw, annotate, and interact with digital content directly on the screen, ideal for meetings, brainstorming sessions, and classrooms. Check out our range of Interactive Panels
Can you design a solution for my meeting room or boardroom?
Yes, we design custom AV and video conferencing solutions based on your room size, layout, lighting, and usage requirements to ensure the best audio visual performance. Check out some of our work here.
What should I buy?
It depends on how you use the room and the space you’re working with. Our team can complete an onsite visit to assess your current setup, understand your needs, and recommend the best solution for your business.
Do you sub-contract your installations?
No. All installations are carried out by our in-house, fully trained Evolve team, ensuring consistent quality, expert service, and full accountability for every project.
Do you offer AV solutions for outdoor or flexible spaces?
Absolutely. We provide specialist screens, projectors, and audio solutions for halls, multi-purpose rooms, outdoor events, or temporary setups.
Do you repair or service projectors?
Yes, we are authorised Epson service and warranty repairer. We have a fully equipped workshop providing all after sales services.
What brand projectors do you supply?
We are the Epson Platinum Partner in Cairns and FNQ, Supplying, installing and servicing projectors for all spaces, including: Education, Corporate and Large Venue. Check out our range of projectors.
What brand panels do you supply?
We provide a variety of trusted brands for Cairns businesses, including Promethean and CommBox. The right solution depends on your room requirements, budget, and how your team plans to use the system. Check out our range of panels.
Do you provide aid listening devices/hearing loop solutions?
Yes, we provide hearing loop solutions for Cairns schools and venues, helping ensure meetings, presentations, and events are accessible for people with hearing aids. Our team can design, install, and maintain systems tailored to your space and audience needs.
What are the benefits of installing hearing loop systems?
Hearing loop systems improve accessibility and inclusivity for Cairns schools and venues. They provide clear, direct sound to hearing aids, reduce background noise, enhance communication during lessons, meetings or events, and help schools and businesses meet accessibility standards for students, staff, clients, and visitors.
MANAGED PRINT SERVICES & DOCUMENT SOLUTIONS
What is Document Solutions?
Document Solutions are services and tools that help businesses manage printing, scanning, and document workflows efficiently, saving time and reducing costs.
What is Managed Print Services?
Our Managed Print Services in Cairns provide businesses with expert management of printers, scanners, and photocopiers to reduce waste and improve workflow.
What is included in a Managed Print Service (MPS) Agreement?
Cairns businesses benefit from our MPS agreements, which cover parts and labour, genuine consumables, proactive maintenance, breakdown service, remote monitoring, automatic consumable delivery, and expert phone support.
Do you supply genuine toners?
Yes, we only supply genuine consumables for all of our customers devices, no matter the contract type.
What brands do you supply?
We provide Cairns businesses with leading printer brands - Kyocera, Brother, Epson, and HP, to meet all printing needs efficiently.
What brands do you service?
As the authorised repair agent for Kyocera, Brother, Epson, Oki, and HP in Cairns, we provide expert service and support for all models. We also service and repair other brands, including commercial-grade Canon, Ricoh, Fuji, and Sharp.
Do you offer rentals or only outright purchase?
We offer flexible printer solutions for Cairns businesses, including rentals, purchasing, or our ‘Evolve CPC’ plan, tailored to your business needs and budget.
BUSINESS IT & MANAGED IT SERVICES
What are Managed IT Services?
Our Managed IT Services in Cairns offer proactive IT monitoring, maintenance, and support to keep your business technology reliable and efficient.
What is included in your Managed IT Services?
Cairns businesses receive comprehensive IT support with network monitoring, cybersecurity, backups, software updates, technical support, and hardware maintenance.
Do you provide onsite and remote support?
We provide both remote and onsite IT support for Cairns businesses, no matter your location, ensuring your systems stay up and running.
What are your response times?
Response times vary by service level, but our team prioritises critical issues to ensure minimal downtime.
Do you provide cybersecurity protection?
Absolutely - our IT services include antivirus, firewalls, threat monitoring, and security best practices to safeguard your business.
Do you provide IT consulting and strategy planning?
Yes! We offer IT consulting to align technology with your business goals, helping plan upgrades, migrations, and digital transformation projects.
Can you support businesses with multiple locations?
We support multi-site businesses in Cairns and across Australia, providing centralised IT management and consistent policies across all locations.
Do you offer ad-hoc IT support?
We provide flexible plans, including full managed IT contracts, IT License Subscriptions and ad-hoc support, depending on your needs.
IP Phones & Telephony
What is an IP Phone?
An IP phone uses the internet (VoIP) to make and receive calls, rather than traditional phone lines, offering more features and flexibility.
How does IP Phones differ from a standard phone line?
Cairns businesses can use Voice Over IP to make calls over the internet, lowering costs and enabling features like call forwarding, voicemail-to-email, video conferencing, and remote access.
What are the benefits of IP telephony for businesses in Cairns?
Cairns businesses benefit from IP telephony through cost savings, scalability, advanced call features, system integration, and improved team collaboration.
Do IP phones save money compared to traditional phone lines?
IP phones help Cairns businesses cut call costs, reduce excess lines, and access flexible plans designed for their business requirements.
Can IP phones integrate with other business systems?
Cairns businesses can integrate IP phones with certain CRM, contact management, and collaboration tools to improve workflow efficiency and productivity.
How do I get started with new IP phones for my business?
Simply call us on 4080 2000 or request a call back and we will assess your needs, recommend the right IP phones, and provide installation, configuration, and ongoing support.
Do IP phones have AI features?
Cairns businesses can benefit from modern IP phones with AI features, including AI auto attendant, voice recognition, call transcription, smart call routing, and automated voicemail analysis to streamline communications.
